Return and Refund Policy

1. Overview

At SeaDeal, we aim to ensure a fair and transparent process for returns and refunds related to yacht transactions. This policy outlines the conditions under which refunds may be requested and processed. Our goal is to maintain trust and satisfaction for both buyers and sellers on our platform. We handle each case with professionalism and clarity.

2. Conditions for Returns

Returns or refunds are possible if a yacht purchased through SeaDeal does not match its listing description or has undisclosed defects. Buyers must notify us within 7 days of completing the transaction to initiate a return request. The yacht must remain unused beyond initial inspection to qualify for a refund. This ensures fairness while protecting the integrity of our marketplace.

3. Non-Refundable Items/Services

Certain services, such as listing fees paid by sellers or completed purchase assistance consultations, are non-refundable. Yachts sold “as-is” with clear disclosures in the listing are not eligible for returns unless otherwise agreed. Digital products, like market insight reports, cannot be returned once accessed. We aim to be upfront about what qualifies for refunds to avoid confusion.

4. Return Process

To request a return, contact us within the 7-day window with your transaction details and reason for the return. We’ll review the case, coordinate with the seller, and provide instructions for returning the yacht if approved. Refunds are processed within 14 days of confirmation, typically via the original payment method. Our team ensures this process is smooth and efficient for all parties.

5. Partial Refunds

Partial refunds may be offered if minor issues, like cosmetic imperfections, are identified that don’t warrant a full return. The amount will be determined based on the issue’s severity and mutual agreement between buyer and seller. For example, a small repair cost might be refunded rather than canceling the entire transaction. This option promotes flexibility and fairness in resolving disputes.

6. Cancellation of Services

If you cancel a service like purchase assistance before it begins, a full refund may be issued minus any administrative fees. Cancellations after work has started are not eligible for refunds unless exceptional circumstances apply. We’ll notify you of any applicable fees at the time of cancellation. This policy ensures clarity for users engaging our support services.

7. Dispute Resolution

If a disagreement arises over a return or refund, we’ll mediate between buyer and seller to find a fair solution. Both parties are encouraged to provide evidence, such as photos or correspondence, to support their case. Disputes unresolved internally may be escalated to a neutral third-party arbitrator in Singapore. Our aim is to resolve issues quickly and maintain trust on SeaDeal.

8. Contact Us

Questions about our Return and Refund Policy? We’re here to help clarify the process and assist with any requests. Feel free to reach out if you need support with a transaction or refund issue. Contact us at:

Email: info@seadeal.sg
Phone: +65 6214 4262
Address: 10 Marina Boulevard, Singapore 018940